Terms of service

Last updated: October 27, 2026

Overview

Welcome to Tanka! The terms "Tanka", "we", "us" and "our" refer to Tanka Clothing. Tanka operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Tanka is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with our Privacy Policy, Shipping Policy and Return and Exchange Policy, describe your rights and responsibilities when you use the Services. By visiting or buying from our store, you agree to these Terms. If you do not agree, please do not use the Services. Nothing in these Terms limits any rights you have under applicable consumer protection laws.

1. Using our store

By using the Services, you confirm that you are at least the age of majority where you live, or that you are using the Services with the involvement of a parent or guardian. You agree to give us correct and complete information when you place an order, including your name, phone number and delivery address. If you create an account, you are responsible for keeping your login details safe and for all activity on your account.

2. Our products

We try our best to show our products accurately. However, colours and fabric texture may look slightly different on your screen depending on your device, screen settings and lighting in photos. Small variations in colour, embroidery, mirror work or hand work are a natural part of handcrafted pieces and are not considered defects. Product details, availability and designs may change at any time without notice, and we may limit quantities per customer.

3. Sizes and custom sized orders

  • Please check the size chart on each product page before ordering. Measurements are given in inches and may vary slightly (around half an inch) because each piece is stitched by hand.
  • For custom sized orders, an additional stitching charge of Rs 500 applies. Your piece is stitched to the measurements you enter at checkout, so please measure carefully and double check them before placing the order.
  • Custom sized orders take 7 to 10 working days to deliver.
  • Custom sized pieces cannot be exchanged for size or cancelled once stitching has started. If the piece is not stitched according to the measurements you gave us, we will alter or fix it free of cost.

4. Orders

When you place an order, you are making an offer to buy the products in your cart. Your order is accepted only when we confirm it. For Cash on Delivery orders, we may call you or message you on WhatsApp to confirm your order before dispatch. If we cannot reach you, we may hold or cancel the order.

We may decline or cancel any order, for example if a product is out of stock, if there is an error in the price or product information, or if we suspect a fake or fraudulent order. If you have already paid for an order that we cancel, we will refund the full amount.

You can request to cancel a ready-size order by messaging us on WhatsApp before it is dispatched. Orders cannot be cancelled once they have been handed to the courier.

Our products are for personal use. We may decline orders that appear to be for resale.

5. Prices and payment

  • All prices are in Pakistani Rupees (PKR) and include all applicable taxes.
  • Prices, discounts and promotions may change without notice. The price you pay is the price shown at the time you place your order.
  • Discount codes and offers are subject to their own terms, cannot be combined unless stated, and cannot be exchanged for cash.
  • We accept Cash on Delivery. Please keep the exact amount ready when your parcel arrives. Any other payment methods will be shown at checkout.
  • Repeatedly refusing Cash on Delivery parcels without a valid reason may lead to future orders requiring advance payment or being declined.

6. Shipping and delivery

We offer free delivery all over Pakistan. Ready-size orders are usually delivered in 4 to 5 working days and custom sized orders in 7 to 10 working days. These are estimates and not guarantees. We are not responsible for delays caused by courier companies, weather, public holidays, strikes or other events outside our control. Please see our Shipping Policy for full details.

7. Exchanges and returns

We offer size exchanges on ready-size items within 7 days of delivery, as long as the item is unworn, unwashed and has its tags attached. If you receive a damaged, defective or wrong item, please send us a photo on WhatsApp within 48 hours of delivery. We offer exchanges, not refunds, except where a damaged or wrong item cannot be replaced. Please see our Return and Exchange Policy for full details.

8. Care of products

Please follow the care instructions on the product page and tag. We are not responsible for damage caused by washing, ironing or handling that does not follow these instructions, such as colour bleeding, shrinkage or damage to mirror work and embellishments.

9. Intellectual property

All content on the Services, including the Tanka name and logo, designs, product photos, videos, text and graphics, is owned by Tanka or its licensors. You may not copy, reproduce, sell or use any of this content, including our product photos and designs, without our written permission.

10. Reviews, photos and feedback

If you send us reviews, photos, videos, story mentions or other feedback, or tag us on social media, you allow us to use, repost and share that content on our website and social media pages, with credit to you where possible. You confirm that the content is yours and does not break anyone else's rights. We may remove any content that we find offensive, misleading or unlawful.

11. Prohibited uses

You agree not to use the Services for any unlawful purpose; to place fake or fraudulent orders; to harass or abuse our team or other customers; to upload viruses or harmful code; to copy, scrape or resell any part of the Services or its content; or to try to bypass the security of the Services. We may suspend or close your access if you break these Terms.

12. Third party tools and links

The Services may include links to, or tools provided by, third parties such as Instagram, WhatsApp, courier tracking and payment providers. We do not control these services and are not responsible for their content or practices. Your use of them is subject to their own terms.

13. Relationship with Shopify

Tanka is powered by Shopify. Any sales and purchases you make in our store are made directly with Tanka, and Shopify is not responsible for any part of those sales. Because the Services are hosted by Shopify, Shopify collects and processes information about your use of the Services. Please see our Privacy Policy and the Shopify Consumer Privacy Policy for details.

14. Errors on the website

Sometimes the Services may contain mistakes in product descriptions, prices, offers or delivery times. We may correct these mistakes and update information at any time, and may cancel orders affected by an error, even after an order is placed. If we cancel a paid order, we will refund the full amount.

15. Disclaimer and limitation of liability

Except as stated in these Terms and our policies, the Services and products are provided "as is" and "as available". We do not guarantee that the website will always be available, uninterrupted or error free. To the fullest extent allowed by law, Tanka will not be liable for any indirect or consequential loss arising from your use of the Services or our products. Our total liability for any order will not be more than the amount you paid for that order. Nothing in these Terms excludes any liability that cannot be excluded under applicable law.

16. Indemnity

You agree to compensate Tanka for any loss, claim or cost (including reasonable legal fees) caused by your breach of these Terms or your misuse of the Services.

17. Termination

We may suspend or end your access to the Services at any time if you break these Terms. Any amounts you owe us up to that date remain payable.

18. Governing law

These Terms are governed by the laws of Pakistan. Any dispute will be handled by the courts of Karachi, Pakistan. We always prefer to solve issues directly, so please contact us first and we will do our best to help.

19. General

If any part of these Terms is found to be invalid, the rest will still apply. If we do not enforce any part of these Terms, it does not mean we give up that right. These Terms and our policies are the full agreement between you and Tanka for the use of the Services. You may not transfer your rights under these Terms without our consent.

20. Communication

By placing an order, you agree that we may contact you by phone call, SMS, WhatsApp or email about your order, delivery and exchanges.

21. Changes to these Terms

We may update these Terms from time to time. The latest version will always be on this page with the "Last updated" date. Continuing to use the Services after changes are posted means you accept the updated Terms.

22. Contact

If you have any questions about these Terms, contact us at:

Email: info@tanka.pk
WhatsApp: +92 349 3827790
Instagram: @tanka.official
Karachi, Pakistan