Privacy policy

Last updated: October 27, 2026

Tanka Clothing ("Tanka", "we", "us") operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Tanka is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use and disclose your information.

Personal information we collect

"Personal information" means information that identifies, or can reasonably be linked to, you or another person. It does not include information that is collected anonymously or has been de-identified. Depending on how you use the Services, we may collect:

  • Contact details such as your name, shipping and billing address, phone number, WhatsApp number and email address.
  • Order and payment details such as the items you buy, order amount, payment method (for example Cash on Delivery) and payment confirmation. Card details, if you pay online, are processed by our payment providers and are not stored by us.
  • Size and measurement details that you share with us for custom sized orders, such as bust, waist, hips, lengths, height and notes for the tailor.
  • Account information such as your login details and preferences, if you create an account.
  • Communications with us including messages you send us on WhatsApp, Instagram or email.
  • Device and usage information such as your browser, device, IP address, and how you interact with the Services.

Where we get personal information

  • Directly from you when you place an order, create an account, contact us or share your measurements;
  • Automatically from your device when you use the Services, including through cookies and similar technologies;
  • From our service providers such as Shopify, payment providers and courier companies, when they process information on our behalf.

How we use your personal information

  • To provide the Services: to process and confirm your order, stitch custom sized pieces to your measurements, arrange delivery, handle exchanges, and send you order updates by WhatsApp, SMS, call or email.
  • Marketing: to send you news about new drops and offers, if you have signed up. You can unsubscribe at any time.
  • Security and fraud prevention: to verify orders, including confirming Cash on Delivery orders before dispatch, and to protect our store and customers.
  • Customer support: to answer your questions and help with sizing, orders and exchanges.
  • Legal reasons: to comply with applicable laws and to enforce our terms and policies.

How we share personal information

We do not sell your personal information. We share it only where needed, including:

  • With Shopify and other service providers who help us run the store (for example hosting, payment processing, analytics and customer support).
  • With courier companies, who receive your name, address and phone number to deliver your order.
  • With our tailors, who receive only the measurements needed to stitch your custom sized order.
  • With marketing partners such as Meta (Facebook and Instagram) to show you relevant ads, based on your activity on our store.
  • When required by law, or in connection with a business transfer such as a merger.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. To learn more about how Shopify uses your personal information, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.

Third party websites and links

The Services may link to other websites and platforms, such as Instagram and WhatsApp. Please review their privacy policies, as we are not responsible for how they handle your information.

Children's data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority. If you believe a child has given us personal information, please contact us and we will delete it.

Security and retention

We take reasonable steps to protect your information, but no method of transmission or storage is completely secure. We keep your information for as long as needed to fulfil your orders, provide support, keep your custom measurements for future orders if you ask us to, and meet legal and accounting requirements.

Your rights and choices

You may ask us to:

  • Give you access to the personal information we hold about you;
  • Correct information that is wrong or incomplete;
  • Delete your personal information, including saved measurements;
  • Stop sending you marketing messages.

To make a request, contact us using the details below. We may need to verify your identity before we respond. We will not discriminate against you for exercising these rights.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last updated" date above.

Contact

If you have any questions about this Privacy Policy or your personal information, contact us at:

Email: info@tanka.pk
WhatsApp: +92 349 3827790
Instagram: @tanka.official
Karachi, Pakistan